Consumer Tools
Self-service options designed to help you manage your account efficiently and securely.
Self-Service Options for Your Account
At Elite Portfolio Management, we believe in providing you with convenient, secure ways to manage your account. Below you'll find a variety of self-service tools designed to help you resolve issues, update information, and get the assistance you need quickly and efficiently.
Make a Payment
Use our secure, convenient payment options to resolve your account quickly and easily. We offer multiple payment methods including online payments, phone payments, and mail-in options to accommodate your preferences.
Access ToolFlexible Payment Options
- Make secure online payments 24/7 through our encrypted payment portal — no account login required.
- Debit and credit cards accepted through our secure payment portal.
- Set up one-time payments or recurring payment plans tailored to your budget and timeline.
Account Verification Process
- Request a detailed account validation delivered directly to your inbox for convenient review.
- Includes full balance breakdown, creditor information, and payment history for your records.
- Processed within 24 hours — our team will follow up to confirm receipt and answer questions.
Request Account Validation
Get account validation for your account delivered to your inbox. This detailed breakdown helps you understand your account balance and payment history for better financial planning.
Learn MoreBankruptcy Notification
Notify us if you've filed for bankruptcy to ensure proper handling of your account. This helps us comply with bankruptcy laws and ensures your account is handled appropriately during the bankruptcy process.
Learn MoreBankruptcy Filing Support
- Submit your bankruptcy filing details securely through our online notification form.
- Upload case documentation including petition, schedules, and court notices directly through the portal.
- Our compliance team ensures your account is handled in full accordance with bankruptcy law.
Fraud Protection Assistance
- Report suspected fraud or identity theft for immediate account review and security measures.
- Our dedicated team provides guidance on filing FTC reports, police reports, and credit bureau alerts.
- Receive step-by-step support to protect your identity and resolve fraudulent activity on your account.
Fraud & Identity Theft
Report suspected fraud or identity theft for immediate assistance and protection. Our dedicated team will help you resolve fraudulent activity and protect your personal information.
Learn MoreRemove My Number
Update your contact preferences or remove incorrect phone numbers from our records. This ensures we have your current contact information and respects your communication preferences.
Learn MoreContact Preference Management
- Request removal of incorrect phone numbers or update your preferred contact number on file.
- Changes are reviewed within 24 hours and fully implemented within 5 business days.
- Provide an alternative contact number and we will begin using it immediately upon processing.
Your Feedback Matters
- Submit compliments to recognize excellent service or file complaints for prompt resolution.
- Every submission is reviewed by our internal compliance and service quality teams.
- Complaints are escalated and investigated — you will receive a response within 10 business days.
Submit Feedback
Share compliments or complaints to help us improve our service and better assist you. Your feedback is valuable and helps us maintain the highest standards of customer service.
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